After
registering, I login and get a thin box with nothing in it. What
happened? Why can't I do a search?
The final step of the registration process lets you select
the counties you wish to search as well as the billing plan for
each county. If you did not save this information, then the thin
box appears since no county was selected. To fix this, login and
click the
Modify Account
link in the upper
right hand corner of the page. Then select the
Billing Plan
link
which displays the page where the billing plans are selected.
After selecting the billing plans, click the
Save Billing Plan
button at the bottom. This will force a re-login at which point
you will see the counties you selected for searching.
When I
perform a search, it seems I never find the document for which I am
looking. What am I doing wrong?
Remember, ALL the criteria you
enter must match in order for a document to appear on the search
results list. So, if you have entered a name, a date, a document
type, and a file number; and the document type does not match,
the document will not appear. If you have a book/page or a file
number, that is normally all you need to enter to go directly to
your document. Name searches alone work well, but be sure to enter
the names as shown.
Why am I not
able to view images?
Most BasinLandRecords.com images are standard Group IV TIFF images. Your
computer needs to have a viewer that is capable of viewing these
images. With Windows 7 or later, the Windows Photo Viewer works well with
BasinLandRecords.com images. Please refer to our
Image Viewing Help Page for
more information.
Are there any
hot keys available with BasinLandRecords.com?
The normal Windows hot keys are applicable. Also, on the Search
Criteria screen, ALT-S will select the SEARCH button.
How often are
these database updated?
It depends on the county, but we receive records for every county
at least once a month.
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How can I
review my outstanding charges?
After logging in, you will find a
Review Current
Bill link
in the upper right hand corner of most BasinLandRecords.com pages.
Click that and then select
Detail Invoice
or Summary
Invoice
to view the charges that are outstanding.
When will I
receive an invoice for outstanding charges?
For Standard Rate plans where you pay for the searches you
perform, billing occurs on or near the end of the month in which
the charges were incurred. For Subscription plans, billing occurs
at the start of the month or on or near the day of the first
transaction for the month.
Will I receive
a record of charges incurred?
Yes. Your invoice includes detailed information of your charges.
Can I change
my e-mail address or other account information I previously provided?
Please email support@BasinLandRecords.com and we will make those changes for you.
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